The Impact of Training on Human Resource Performance: An Applied Study on Jumhouria Bank, Tarhuna Branch

Abstract

Organizational training has become a strategic necessity for companies seeking to enhance the performance of their human resources in today's highly competitive and rapidly evolving technological landscape. This applied study examines the role of training in the performance of human resources at Jumhouria Bank, Tarhuna branch, within the Libyan banking sector. Using current literature in human resource management that emphasizes training as an essential component for enhanced productivity, quality of service, and organizational sustenance, the study aims to analyze the training means and training program content as predictors of employee performance (4; 5). A descriptive-analytical approach was assumed, and data were collected through questionnaires structured around a five-point Likert scale. The sample was the entire branch of the institution (N=40). A sample census was undertaken, and a total of 40 questionnaires were administered. 36 questionnaires were completed, and their responses were processed through SPSS. The measurement tool spanned across two main independent dimensions - training means and training content - and one dependent dimension, human resource performance. Reliability and validity checks were performed to establish clarity and cohesion of the instrument, and results were subjected to suitable descriptive and inferential statistics. Using simple linear regression, it was determined that there was a strong positive and statistically significant relationship between training and employee performance. Training alone accounted for 38.7% of the variance in performance, and training content accounted for 51.4%. When both dimensions were integrated into a singular training variable, the model accounted for 53.1% of the variance in human resource performance, thus proving the central hypothesis that training has a considerable impact on performance. The bank's training programs appear to have increased employees' problem-solving abilities, communication, and task completion speed and accuracy, while also decreasing mistakes. Training impact was especially evident among younger and mid-career employees (under 40), indicating the bank’s training investments to be most effective within this demographic. The study indicates that further improvements in the technological and pedagogical components of training, especially in digital banking and cybersecurity, paired with training outcome-based incentives, have the potential for greater performance gains.